Terms & Conditions

TC1 - General & Payment

TC1.1 - You agree to be legally bound to the Terms & Conditions as outlined below.

TC1.2 - All payments due must be received prior to the publication of your web page(s). Payments are by debit/credit cards or online transfers. Please note we do not accept cash or cheques as payments.

TC1.3 - A payment of 50% of the total invoice value as a deposit is required before we commence work or purchase any product such as a domain name for your website.

TC1.4 - If you need to transfer a domain name from another hosting company there is no cost at the first attempt. If a delay is caused by any party other than ourselves or the hosting company we use a charge will be made for each subsequent attempt.

TC1.5 - If you change your mind about any design element after the building process has begun you may incur further costs which is to cover our time. All work carried out after any completed website has been published is chargeable and payable on receipt.

TC1.6 - We have to book work into a schedule. Therefore we ask that you supply content for your website on time. Any delays in our receiving content will result in a delay in the production of your website for which we accept no responsibility.

TC1.7 - It is your responsibility to ensure the content you supply to us to construct your web page(s) conforms with your local laws and international laws.

TC1.8 - We will need your name, address, telephone number (landline - no mobiles) and a valid email address. If you are applying for our products / services for a business we will need your business contact details. We operate a strict Data Protection Policy. For more information please click the Policies link on the footer menu.

TC1.9 - If you are a sole trader we need contact information that includes a valid email address and telephone of a relative or friend that we will only use to make contact in cases of emergency.

TC1.10 - Sending us files that you believe may be infected will result in the termination of your account. Files that maybe infected could harm our systems and put our other clients products and services in jeopardy. Anyone who sends us such files will receive no refund for products or services already provided even if prepaid. Further to this you may leave yourself open to litigation and become blacklisted by sending us infected files.

TC1.11 - If any of the contact details you provide us with change you agree to notify us without delay.

TC2 - Renewal of Services

TC2.1 - Renewals for Hosting and Domain Name Registrations are charged annually.

TC2.2 - You will be notified by email or by telephone prior to the renewal date of your services. We will ask you to confirm by email that you wish to carry on with the services and keep any domain name(s) associated with your website. Payment must be made a minimum of 40 days prior to the date of expiry.

TC3 - Cancellation of Services

TC3.1 - If you wish to cancel your website subscription and/or email services please notify us at least 6 weeks prior to the subscription expiry date by using the form on the contact page of our website. All outstanding accounts must be settled before any transfers can begin.

TC3.2 - If you wish to cancel your website and/or email services while your subscription is still active we require a minimum of one calendar months notice as we will have to remove certain elements from the pages as they are licensed to Prestige Online Sales and are not transferable. See 'TC9 - Licensed Software' further down this page. All outstanding accounts must be settled before the transfer process can begin.

TC3.3 - If we have reason to cancel your website and/or email services while your subscription is still active the website and website domain will be released 30 days after the decision has been made. This is because we will have to remove certain elements from the pages as they are licensed to Prestige Online Sales and are not transferable. See 'TC9 - Licensed Software' further down this page. All outstanding accounts must to be settled before the transfer process can begin. We reserve the right to give no reason for cancelling services.

TC3.4 - Please note that we do not give refunds in arrears for services already provided.

TC3.5 - Please note that all of our domain names and hosting are on a bulk user account so if you wish to cancel your services with Prestige Online Sales and keep your domain name you will have to have it hosted elsewhere. There is no charge from us if you wish to take your domain name elsewhere to be hosted however all outstanding accounts must be settled first.

TC4 - Further Work & Purchase Of Extra Products / Services

TC4.1 -This section applies to all clients after the publication of their initial product(s).

TC4.2 - Any work carried out or any product purchased for you, such as a second domain name, after your initial purchase is payable on receipt.

TC4.3 - All material for any edits or updates must be supplied in full by you prior to any work commencing. This is because we have to book work in. Failure to do this could result in a lengthy delay in completing work.

TC4.4 - Further charges will be applied if the material you supply for any edits or updates is changed after the work has been carried out.

TC4.5 - Any work carried out after your initial purchase is subject to a fixed hourly rate with a deposit of 50% of total invoice value for bills of £501 & and the remainder upon completion is required. For bills up to £500 prepayment of the total invoice value is required.

TC4.6 - Unpaid bills could result in the suspension of your CMS services and the removal of your website & email services until the bills are settled. Reconnection charges apply which are currently £50.

TC5 - Images

TC5.1 - Pornographic, offensive, racist, defamatory, copyrighted material without written permission from the copyright holder to use it or any illegal content is not permitted on any web pages or websites created by Prestige Online Sales.

TP5.2 - Images whereby people may be clearly recognised in the foreground are not permitted on Prestige Online Sales web pages with consent of the person(s) involved.

TP5.3 - Sizes of images for a full width website must have a minimum width of 1920 pixels. For full width images inside a container the minimum width is 1200 pixels. All others should have a minimum width of 800 pixels however if you only have images less than this size we can still build your website however the end result may not be so good especially when viewed on tablets. The ideal aspect ratio for a modern website is 16:9 as this will produce a better fit on phones when viewed horizontally.

TC6 - Video

TC6.1 - Pornographic, offensive, racist, defamatory, copyrighted material without written permission from the copyright holder to use it or any illegal content is not permitted on any web pages or websites created by Prestige Online Sales.

TP6.2 - Video whereby people may be clearly recognised in the foreground are not permitted on Prestige Online Sales web pages with consent of the person(s) involved.

TP6.3 - Video aspect ratios of 16:9 with a size of 1280 x 720 pixels are best for viewing on modern websites for the same reason laid out in TP4.3 above however 4:3 are acceptable.

TC7 - Copyrighted Material

TC7.1 - Images, Video & Audio will be the property of the Copyright Holder. That is usually the person that made graphics, took photographs, recorded video and recorded audio.

TC7.2 - The use of material whereby a copyright is in place is not permitted on any web page produced by Prestige Online Sales without a license or written permission from the Copyright Holder. Proof may be required.

TC7.3 - For example: images from Google may not be downloaded or copied and used on web pages produced by Prestige Inline Sales. If in doubt contact us »

TC7.4 - Material licensed under the Creative Commons License is permitted on web pages produced by Prestige Online Sales however attribution may be required.

TC8 - Prestige Online Sales Website Specifications & Prices

TC8.1 - Prestige Online Sales reserves the right to alter Website Specifications & Prices on this website without notice.

TC9 - Licensed Software

TC9.1 - Certain software used to make parts of your web page(s) may have licenses owned by us that have ownership conditions and may not be transferable if you move your domain name and hosting account to another provider unless you have an invoice from us as proof of purchase that we have sold the license(s) to you. Usually clients prefer not purchase such licenses separately in order to keep costs down. An example would be the website forms which are licensed to us and are not transferable without the purchase of a separate license. If you want a list of such licensed software that will be used to create your website or if you have any questions about this matter please ask before you place your order so the situation is clarified.

TC10 - FTP (File Transfer Protocol) Access

TC10.1 - Access to websites via FTP is not permitted under any circumstances other than by any employee or management of Prestige Online Sales.

TC11 - CMS (Content Management System) Users

Please note: The CMS is provided by Web Weaver CMS which is owned & operated by Prestige Online Sales.

T10.1 - The number of users allowed is a maximum of 2 per account.

TC11.2 - The CMS may not be used for storage of any document that does not directly relate to your published website content. Such usage will lead to a suspension of your services with no refund for any prepaid services.

TC11.3 - The CMS may not be used for storage of any illegal documents including those of a pornographic nature. Any such cases will be reported to the appropriate law enforcement agencies.

TC11.4 Access to the CMS must begin by using this link »

TC12 - Email Marketing

TC12.1 - You must ensure and have proof that your email newsletter recipients have signed up with you for this service by getting them to complete a relevant form on your website.

TC13 - Cookie Law

TC13.1 - All websites in the U.K. are required by law to have a Cookie Control System.

TC13.2 - All Prestige Online Sales web pages will adhere to this law and have such a system.

TC14 - Servers

TC14.1 - Your website will be hosted on a Linux Cloud Server that is highly reliable and is provided by a leading U.K. hosting company.

TC14.2 - The servers have proved to ultra reliable however on rare occasions maintenance may be necessary and the server will need to be rebooted meaning the websites and email systems my be down for a very short period of time. The instances are extremely rare.

TC14.3 - Security patches may need to be applied to the servers depending upon the latest threats. The servers may be down for a few minutes while being rebooted following a security patch update. The installation of security patches is mandatory and may come with a small cost.

TC15 - Email Accounts

TC15.1 - Email addresses issued by Prestige Online Sales may not be used for spamming or sending unsolicited email.

TC15.2 Sending us or forwarding any email(s) that you know or suspect may be infected is not allowed in any circumstances.

TC15.3 Failure to adhere to TC15.1 and TC 15.2 will result in the permanent termination of your account.

TC16 - Disputes

TC16.1 - Prestige Online Sales is based in the United Kingdom.

TC16.2 - Any disputes will be carried out under Jurisdiction from the United Kingdom.

TC17 - Disclaimer

TC17.1 - In no event shall Prestige Online Sales be liable for any direct, indirect, special, incidental or consequential damages, including but not limited to loss of data or profit, arising out of or in connection with the use or performance of the information on this site, even if Prestige Online Sales or a Prestige Online Sales authorized representative shall have been advised of the possibility of such, and whether based in an action in contract, or any other theory of liability. Use of a Prestige Online Sales product does not guarantee the sale of what you advertise.

TC17.2 - Any person, business or company having any product or service from Prestige Online Sales agrees to the Terms & Conditions laid out on this page.

TC17.3 - These Terms & Conditions may be subject to change without notice and will be published on this web page. Check back periodically for updates.


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